Anyone, anywhere, an expert in your organisation

Hyperstruck makes anyone, anywhere, an expert in your organisation. Once something is learnt, it stays learnt. A lesson is what to do next time. A fact is what is true about a customer, a bill, or a system. The next person does not have to learn it all over again.

You use that by asking a question. Hyperstruck writes the answer from your files. Each sentence shows the words it came from.

Ask a question and get an answer you can check

Ask about a customer in normal words. Hyperstruck writes the answer from the notes, contracts, and files about that customer. Each sentence points to the words it came from. A person who missed the meeting can read the answer and check it. Your own software can ask through the Answer API.

Example: "Where are Meridian Books on unpaid bills and prices?" The answer gives the amount owed, the missed date, and the price change. Each one points to the meeting note that said it.

Keep facts automatically up to date

Point an agent at a public web page. Hyperstruck keeps reading that page. When the page changes, the facts change too. No one has to download the page and upload it again. The new facts get the same checks as a file a person uploaded. The next answer uses the new facts.

Example: The price page changes on Thursday. A question on Friday uses Thursday's prices.

Open promises stay on the list

If a note says someone will do something, that job stays on a list. The list shows who it is for and what day it is due. Anyone can see what is still open, even if they did not write the note. If the note says to drop that job, it comes off the list.

Example: "Send the quote before Friday" stays due Friday for that sales person. "Skip the Friday follow-up" in the same note takes it off the list.

You can trust the facts an agent uses

People use an agent when they can check it. You can see where a fact came from, which note is the new one, and what is still waiting for a person to say yes.

Wait for a yes

A change that would be expensive to get wrong waits until a person says yes. Until then, the agent keeps the old value. How this works.

Example: A form names one bank account. An email later names a different account. The agent keeps the account on the form until someone checks the new one with a contact you already have.

Answers are grounded in evidence

An answer only says what is in the files. It does not add facts that are not there. If you ask it to pick, it picks. It does not pretend you asked for both.

Example: An email says Customer X pays in 30 days. The signed policy says 60 days. The answer uses 60 days and marks the email as not checked yet.

Newest note wins

The answer uses the newest note. Older notes stay on the page with their dates, so you can see what used to be true.

Example: In March, Meridian Books was paid up. In September, they owe $62,400. The answer says $62,400. March is still listed, with the date.

Go to the source document

One page shows what every agent knows, what is waiting for a person, and what still needs a decision. Click a fact and you see the file it came from.

Example: Someone checking Customer X's payment terms clicks the fact and lands on the "60 days" sentence in the signed policy.

Facts get deleted with their source

Delete a note, and only the facts and lessons from that note are deleted. The list of what was deleted is saved.

Example: Legal deletes last year's contract. Facts that came only from that file go with it. The new contract stays.

Two names, one customer

Two names for the same company become one customer when the notes use the same website. You can undo a wrong match, and it stays undone.

Example: "Meridian Books" and "Meridian Books Pty Ltd" use the same website in the notes. A question about either name finds the same customer. If the match is wrong, you can undo it.

A new copy updates the facts

Upload a new copy of a file and its facts update. The old facts do not sit next to the new ones.

Example: Finance uploads a new customer list. "Pays in 60 days" replaces "pays in 30 days." The old line does not stay next to the new one.

Lessons name their file

Every lesson says which file it came from, including lessons saved before this update.

Example: A collections lesson points at the "60 days" sentence in the signed policy, not at a file named policy.pdf.

You can open the same answer again

The first answer is the short one. Hyperstruck keeps it. Someone else can open that same answer later and see the facts and the sentences behind it. They do not ask the question again and get a different answer.

Example: A collections lead reads the short answer. Legal opens the same answer and sees the sentence each line came from.

You can see what a run cost

You can see what each run really cost. A run that stopped and was started again still shows every call it made.

Example: A team lead looks at last week's collections agent and sees the real cost, including a run that was picked up after it stopped.

Talk to us

Write hello@hyperstruck.com.